» ISACA- Pune in its continuous endeavour to enhance the knowledge and professional opportunities for members is organizing a program in association with STQC on ITSMS Auditor/ Lead Auditor Training Course based on Standards ISO 20000:2005 :

A short description and details about the “ ISO 20000 LA program ”.
Title : ITSMS Auditor/ Lead Auditor Training Course based on Standards ISO 20000:2005
Date & Timing : 10th to 14th May & 8.30 am to 6.30 pm
Venue : STQC IT Center, Pune
Department of Information Technology,
Ministry of Communications & Information Technology, Government of India
Warje – Karvenagar Ward Office,
Next to Swapnashilpa Premises,
19/2 Kothrud, Karvenagar, Pune 411038.
Tel: +91-020- 25459514.
About Course : This training course is designed for those who wish to become IT Service Management System (ITSMS) auditor/Lead Auditor and is based on ISO 20000-1:2005. Successful qualification in Auditor / Lead Auditor training course is a pre-requisite for IRCA empanelment of ITSMS Auditors.

This training course is an IRCA (International Register of Certificated Auditors) approved training course for Auditors / Lead Auditors. (Approval Number A17448)
Course Description : To gain knowledge & skill for conducting ISMS audits.

Knowledge:
  • Explain the purpose of an Information Technology Service Management System including policies, process-based framework with linked activities to enable the effective management and implementation of all information technology services.
  • Explain the purpose, content and interrelationship of ISO/IEC 20000-1 Part 1 Specification and ISO/IEC 20000-2 Part 2 Code of Practice and ISO/IEC 17799:2005 and ISO/IEC TR 18044:2004.
  • Explain the role of an ITSMS Auditor to plan, conduct, report and follow up an Information Technology Service Management System audit in accordance with ISO 19011.
Skills:
  • Interpret the requirement of ISO/IEC 20000-1 Part 1 in the context of application to an audit.
  • Plan, conduct, report and follow up an Information Technology Service Management system audit to the ISO/IEC 20000-1 Part 1 Standard in accordance with ISO 19011 Guidelines for Auditors and by interpreting ISO/IEC 20000-1 Part 1.
Topics Covered :
  • ITSMS concepts & benefits
  • Correlation with other relevant standards
  • Audit management standard
  • Audit planning
  • Audit reporting
  • ITSMS certification process
  • Examination
  • ISO 20000-1:2000 Requirements
  • ITSMS Processes
  • Audit fundamentals
  • Audit execution
  • Audit follow-up
  • IRCA empanelment & code of conduct
Audience : This training course is meant for those who wish to become ITSMS Auditor. These may be
  • IT Service Professionals
  • ITSMS Process Owners
  • ITSMS Consultants/ Auditors
Pre-requisites : It is expected that participants have completed University level of education. Participants should be working professionals and have undergone one day awareness/foundation training on ITSM processes. The course focuses on teaching & developing ITSMS audit skills and should not be looked as basis for learning ITSMS.
Examination : The training course has built in continuous assessment and a written examination on 5th day afternoon at the conclusion of the course. Successful qualification in both is essential to qualify for Auditor / Lead Auditor certificate. Successful participants will be awarded IIQM, STQC certificate with IRCA logo on it. Other participants shall get participation certificate from IIQM, STQC.
About STQC : STQC IT, division of STQC Directorate, Department of Information Technology, Government of India has been chartered to promote awareness, commitment & compliance to recognize IT best practices in the industry. STQC IT has contributed significantly in creating awareness in the country and developing expertise in the field through trainings / workshops / seminars conducted in the country. STQC IT has trained more than 5000 professionals from different organizations (Government, Public Sectors and Private) across the country on different IT related areas.
About IIQM : Indian Institute of Quality management (IIQM) is a Premier Training Institute of STQC Directorate and is located at Jaipur. IIQM is an IRCA, UK approved Training Organization complying to IRCA 2000 “Criteria for training organizations”. The institute offers training to the industries and user departments in the area of Quality, Information security, Environment & Laboratory management and other technological areas and has trained over 17000 professionals from India and abroad. It is an ISO 9001:2000 standard compliant organization. IIQM as a Training Organization is responsible for smooth operation of the IRCA registered courses viz ISMS LA (ISO 27001 based), QMS LA and QMA IQA (both ISO 9000 based) at any of the Centres within the STQC Network. The institute also offers academic course like ‘Masters in Quality Management’ in collaboration with BITS, Pilani. It has excellent infrastructure, suited for good learning environment, including residential facility for the trainees.
Course Fees : Rs. 16,700/- plus 10.3% Services Tax only for ISACA Members. (i.e. Rs. 18,420/- Eighteen thousand four hundred twenty only) Cheques to be drawn in the name of ‘ISACA Pune Chapter’.

In case the no of candidates from ISACA exceeds 10 then an additional discount will be offered for the program.
Course Material : The delegates will receive standards ((IS/ISO 20000-1:2005 & IS/ISO 19011) for use during the course and course material consisting of :
  • Participants material
  • Exercise manual
  • Stationery
Registration Deadline : Cheques for program to be submitted by 25th Apr 2010 and there will be NO REFUND of amount in case of cancellations. The registration for program shall close on 25th Apr 2010.

We request all the participants to block there calendars for the event.
Registrations will be considered strictly on a first-come-first-served basis and is restricted to first 15 applicants who meet the criteria.

For further information and registration forms, contact Office bearers of the Chapter :

Prasad Thakur 9860748188
Chandan Chourasiya 9890078785 / 9272161280
Rajendra Ponkshe 9422324196
Neelesh Bhave 9922412665